Terms & Conditions
We operate on a booking-by-appointment basis to ensure every vehicle receives the highest level of care. Deposits secure your time slot and reflect our commitment to premium service.
1. Bookings & Deposits
All bookings require a non-refundable deposit to secure your appointment. This deposit will be deducted from the total service cost on the day of your booking.
2. Cancellation & Rescheduling Policy
- Cancellations or reschedules must be made at least 24–48 hours prior to your appointment.
- Failure to provide sufficient notice will result in the forfeit of your deposit.
- One reschedule may be allowed using the same deposit (at our discretion).
3. Late Arrivals
- If you arrive more than 15–20 minutes late, your appointment may be shortened or cancelled.
- In such cases, your deposit may be forfeited.
4. Vehicle Condition
- Customers must remove all personal belongings prior to the appointment.
- Excessively dirty vehicles (e.g., heavy pet hair, biohazards, mold) may incur additional charges, which will be discussed before work begins.
5. Pricing & Payments
- All prices are starting prices and may vary depending on vehicle size and condition.
- Remaining balance is due upon completion via cash, card, or transfer.
6. Service Limitations
- While we take great care, we are not responsible for pre-existing damage, stains, or wear and tear that cannot be removed.
- Some results may vary depending on the condition of the vehicle.
7. Weather & External Factors (Mobile Services)
- For mobile detailing, services may be rescheduled due to weather conditions or unsafe working environments.
8. Satisfaction Guarantee
- If you are not satisfied, please notify us within 24 hours, and we will work to resolve the issue where possible.
9. Liability
- Black Luxe Official is not liable for any loss or damage to personal items left in the vehicle.
- Customers agree to disclose any known issues with the vehicle prior to service.